1. Introduction
Welcome to Knifeworks (“Knifeworks,” “we,” “us” or “our”)! We gather certain types of information about the visitors to our websites, and we believe our visitors should fully understand how we obtain and use that information. This Privacy Statement discloses what information we gather and how we use it. Any comments or questions about this Privacy Statement or our privacy policies should be directed to us through our Contact Us form. By using our websites or services (collectively, the “Services”), you acknowledge you have read and understood the terms and conditions of this Privacy Statement and that you agree to them. If you do not agree with the privacy practices described in this Privacy Statement, you may not use the Services.
Please note that some jurisdictions provide their residents additional rights regarding the use of information related to the resident or that can be used to identify the resident (“Personal Information” or “PI”). If you are a resident of the United States (“US”), see Section 11 for additional information regarding your PI. If you are a resident of the European Union (“EU”) or United Kingdom (“UK”), see Section 12 for additional information regarding your PI.
2. Protection of Your Personal Information; Retention
As we all know, the internet can be a dangerous place for everyone’s PI. We take reasonable technical and organizational measures to protect PI from loss, misuse, unauthorized access, disclosure, alteration, and destruction, considering the risks involved and the nature of the PI. Our systems are protected by a firewall to help ensure that all information is secure.
We retain PI only for as long as needed to achieve the purpose for which it was collected or as otherwise disclosed by this Privacy Statement including, for example, for legal compliance, dispute resolution, contract enforcement, backup, archival, and other internal operations purposes.
3. Collection of PI
Directly from You
You may be required to submit certain PI to us in order for us to provide you the Services, products and information you request from us — and some PI is required in order to sign up for a Knifeworks account.
If you choose to provide it, we will collect the following categories of PI directly from you:
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Identifiers, such as your name, address, email address, and IP address.
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Customer records information, such as your name, address, telephone number, and payment information.
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Commercial information, such as products or services purchased, obtained or considered, loyalty program participation information, and other purchasing or consuming histories.
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Communications, if you contact us.
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Our third party payment processors collect financial information (such as payment card and bank account information) to process payments for our products and services.
Collected Automatically by Us
We collect the following PI automatically when you use our Services:
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Internet or other electronic network activity information, such as your operating system, browser ID, and information regarding your interaction with our website.
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Information collected using the Cookies and Tracking Technologies described below.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies such as pixels and web beacons, to collect and use PI about you and to gather information about your activities when using our Services in order to improve the Knifeworks website navigability and offer the best possible shopping experience. We may engage our third party partners to deploy the cookies and similar tracking technologies we use; however, we do not allow them to use the information collected for their own commercial purposes. We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies. Specifically, the information we collect automatically may include your IP address, your operating system, your browser ID, your browsing activity, your email interconnectivity, your location data, other information about your system and connection and how you interact with our Services. You can choose to allow our websites to collect and use real-time information about your location through the device’s privacy settings.
We use Google Analytics to assist us in knowing how our website is used by website visitors. For more information, please see Google Analytics and opt-out choices.
You should consult your web browser if you wish to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of our Services. If your browser is not set to accept “cookies”, then you may not be able to use our shopping cart feature.
Collected from Public Information or Third-Parties
We may collect PI from publicly available sources or from third-parties.
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Social media platforms and widgets. We maintain a presence on multiple social media platforms, including Facebook, Twitter, and Instagram. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
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Aggregate data providers. We utilize third party aggregate data providers that collect publicly available information. This information is used to validate identity, addresses, and other information used in our business processes.
4. Third Party Websites
Our website may contain links to other websites, including those of other companies, organizations, and publications. These websites operate independently from our website, and we do not control and are not responsible for the content, security, or data privacy practices used by other entities. You should review the privacy policies of those websites to determine how they protect and use your personal information.
5. Use of PI
We use the PI we collect for the following purposes:
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To assist with verifying your identity, in an effort to prevent fraud and identity theft.
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To compile aggregated statistics about website usage and to store and better understand the preferences of our visitors.
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To identify any server problems or other IT or network issues.
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To inform you of new products and services according to your preferences or restrictions.
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To manage our loyalty program.
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To manage our websites and system administration and security.
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To monitor your interactions with our marketing, services, systems, websites, and tools.
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To perform research and development to improve our products and services.
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To provide you with information regarding your account, notifications, and invoices.
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To process transactions and to set up online accounts.
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To process payment information through our third party payment processor.
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To provide, operate, customize content, and maintain our websites and services.
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To respond to your online inquiries, feedback, and requests, and to provide you with information and access to resources or services that you have requested from us.
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To serve you relevant information, or recommendations, based upon your tastes, customer account history, and other information.
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To send you information for advertising, marketing and promotional purposes.
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To track events, promotions, and surveys you choose to participate in.
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To carry out other legitimate business purposes, as well as other lawful purposes.
Contests and sweepstakes.
We may, from time to time, offer surveys, contests, sweepstakes, or other promotions on our websites or through social media (collectively, “Promotions”).
Loyalty/Rewards Programs.
To participate in the knifeREWARDS loyalty program, you are required to share your email address and name. Purchases from your account are also associated with your email address and name.
Purchase History.
As part of our Services, we retain your purchase history…
16. Contact Us
If you have any further questions or would like more information, please contact us at:
Knifeworks Inquiry
7009 US Highway 165
Columbia, LA 71418